Frequently Asked Questions

Find answers to common questions about ordering, payments, delivery, tracking, sizing, returns, and exchanges at Seeme Shopping Center.

For further assistance, you may contact our customer-support team using the details provided at the bottom of this page.

1. How can I place an order?

To place an order:

Browse your preferred category or use the website search.
Open the product you wish to purchase.
Select the required size, colour, or available option.
Click Add to Cart.
Review the products in your shopping cart.
Proceed to checkout.
Enter your correct contact and delivery information.
Select an available payment method.
Review your order and click Place Order.

Please ensure that your phone number, city, address, and product selection are correct before submitting the order.

2. Do I need an account to place an order?

You may place an order using the checkout options available on our website.

Where customer accounts are enabled, creating or signing into an account may help you:

Save your contact information;
Complete checkout more quickly;
View previous orders; and
Check available order information.

You are responsible for keeping your account password and login details secure.

3. How will my order be confirmed?

After placing an order, you may receive an automated confirmation through email, SMS, phone, or WhatsApp.

Cash on Delivery orders may require verification by our customer-support team before processing. We may contact you to confirm your:

Product selection;
Size or colour;
Phone number; and
Delivery address.

If we cannot reach you using the details provided, your order may be delayed or cancelled.

4. Can I change or cancel my order?

Please contact us immediately if you need to change or cancel an order.

A modification or cancellation may be possible only before the order has entered processing, packing, customization, or dispatch.

Once the parcel has been packed or handed over to the courier, we cannot guarantee that the order can be changed or cancelled. Our Return and Exchange Policy will apply after dispatch.

5. What payment methods do you accept?

The payment methods currently available for your order will be displayed during checkout or communicated during order confirmation.

Depending on availability, these may include Cash on Delivery, bank transfer, mobile wallet, card payment, or another authorized payment method.

Please make payments only through the official payment information provided by Seeme Shopping Center. Never share your password, PIN, or one-time verification code with anyone.

6. Where do you deliver, and how long does delivery take?

We currently deliver to serviceable locations within Pakistan only. We do not accept or deliver international orders.

Estimated processing times, delivery periods, and shipping charges are explained on our Shipping Information page.

Delivery may take longer during:

Sales and festive seasons;
Public holidays;
High order volumes;
Severe weather;
Courier-network delays; or
Delivery to remote locations.

All delivery periods are estimates and do not guarantee delivery on a specific date.

7. How can I track my order?

Once your order has been dispatched, you may receive a tracking number and courier information through:

SMS;
Email;
WhatsApp; or
Another available notification method.

Enter the tracking number on the courier company’s official tracking page to check your parcel’s latest status.

Tracking information may take some time to become active after dispatch. Please contact us if the tracking number remains inactive or the status has not changed for an extended period.

8. How do I select the correct clothing size?

Please review the size chart and measurements displayed on the relevant product page before ordering.

Sizing may vary between different:

Designs;
Manufacturers;
Cuts;
Fabrics; and
Collections.

For kids’ clothing, age labels are general guidance only. Comparing the displayed garment measurements with the wearer’s actual measurements is recommended.

Selecting the appropriate size remains the customer’s responsibility unless we deliver a size different from the one confirmed in the order.

9. Will the product colour be exactly the same as the website image?

We make reasonable efforts to display product colours accurately. However, slight colour differences may occur because of:

Screen brightness;
Mobile or computer display settings;
Photography lighting;
Camera settings;
Fabric texture; or
Production batches.

Minor colour variation caused by photography or screen settings is not normally considered a product defect.

If the delivered colour is materially different from the colour ordered, please contact us for review.

10. What is your return and exchange policy?

Eligible products may be submitted for exchange within 7 calendar days from the delivery date, subject to our Return and Exchange Policy.

The product must be:

Unused and unworn;
Unwashed;
Unaltered;
Free from stains, perfume, makeup, or body odour;
Complete with all original components;
Returned with its tags attached; and
In its original packaging.

All returned products are inspected before an exchange, store credit, or refund is approved.

11. What should I do if I receive a wrong, damaged, or defective product?

The wrong product;
The wrong size or colour;
A damaged item;
A defective item; or
An incomplete product set.

Please provide your order number, clear photographs, packaging images, courier label, and an unboxing video where available.

Do not wear, wash, cut, stitch, or alter the product while your claim is being reviewed.

Where the issue is verified as our error, an appropriate replacement, store credit, or refund may be offered according to our Return and Exchange Policy.

12. Can sale or discounted products be exchanged?

Products purchased from the Sale, clearance, or final-sale section are generally not eligible for exchange because of:

Change of mind;
Incorrect size selected by the customer;
Personal preference; or
Minor colour variation.

A sale product may still be reviewed if:

We delivered the wrong product;
We delivered a different size or colour;
The product arrived damaged; or
The product has a verified manufacturing defect.

Products marked Final Sale, No Exchange, or Non-Returnable remain subject to the conditions displayed on their product pages.

13. Can undergarments be returned or exchanged?

For hygiene and health reasons, undergarments are generally not eligible for return or exchange.

An exception may be considered where:

We delivered the wrong item;
We delivered the wrong size;
The product arrived damaged;
The product has a verified manufacturing defect; or
The product remains unused and in its original sealed packaging, where applicable.

Please carefully check the product details and sizing information before placing an undergarment order.

14. Can unstitched fabric be returned or exchanged?

An eligible unstitched product may be considered for exchange only if it remains:

Uncut;
Unstitched;
Unwashed;
Unsoaked;
Unaltered; and
Complete with all included pieces, patches, borders, and packaging.

Unstitched fabric cannot be returned or exchanged after it has been cut, washed, soaked, stitched, dyed, or altered.

Please inspect the complete fabric and all included components before giving it to a tailor.

15. Can I purchase or exchange products at your physical shop?

Yes. You may visit our physical shop to browse and purchase available products directly.

Eligible products purchased online or from our physical shop may also be exchanged at the shop, subject to our Return and Exchange Policy and stock availability.

For an exchange, please bring:

The original product
Original invoice or proof of purchase
All attached tags and labels
Original packaging and included accessories

The product must be unused, unworn, unwashed, unaltered, and in resalable condition.

Before visiting for an online-order exchange, we recommend contacting our customer-support team to confirm eligibility and replacement-stock availability.

Undergarments, final-sale products, customized clothing, altered garments, and cut or stitched unstitched fabric cannot normally be exchanged unless the wrong, damaged, or defective product was supplied.

Phone / WhatsApp: +92 320 9609930 / +923453606666
Email: seemeshoppingcenter@gmail.com