Shipping Information

Effective Date: 3 August 2026
Last Updated: 3 August 2026

At Seeme Shopping Center, we aim to process and deliver your clothing and fashion orders safely, accurately, and within the estimated delivery period.

This Shipping Information applies to online orders delivered within Pakistan only. We currently do not accept or deliver international orders.

By placing an order with us, you agree to the shipping terms described below.

Delivery Area

Seeme Shopping Center delivers orders across serviceable locations within Pakistan through third-party courier and logistics companies.

Delivery may be available to major cities, smaller cities, towns, and selected remote areas, depending on courier coverage.

We currently do not offer international delivery.

Products Covered

This Shipping Information applies to products available through our online store, including:

  • Ready-to-wear women’s clothing
  • Unstitched clothing and fabric
  • Boutique collections
  • Gowns
  • Stoles
  • Undergarments
  • Boys’ and girls’ clothing
  • Fashion accessories
  • New arrivals
  • Seasonal collections
  • Sale and promotional products

Certain boutique, customized, altered, pre-order, or made-to-order products may require additional processing time. Any different timeline will be stated on the relevant product page or communicated during order confirmation.

Order Confirmation

After placing an order, you may receive an order confirmation through email, phone, SMS, or WhatsApp.

Cash on Delivery orders may require phone or WhatsApp verification before processing.

Please provide:

  • Your correct full name
  • An active phone or WhatsApp number
  • A complete delivery address
  • City and area information
  • A nearby landmark, where necessary

If we cannot verify your order or reach you using the provided contact details, the order may be delayed or cancelled.

An automated order-confirmation message only confirms that we have received your order. It does not necessarily mean that the order has been dispatched.

Order Processing Time

Most confirmed orders are prepared for dispatch within:

1–2 WORKING DAYS

Orders placed on weekends, public holidays, or during non-operational hours may begin processing on the next working day.

Processing may take longer during:

  • Sale campaigns
  • Festive seasons
  • Public holidays
  • New collection launches
  • High order volumes
  • Stock verification
  • Payment verification
  • Technical or operational delays

Pre-order, customized, boutique, embellished, or made-to-order products may have separate processing timelines.

Estimated Delivery Time

After an order has been confirmed and dispatched, the estimated delivery time within Pakistan is:

Major Cities: 2-3 working days
Other Cities and Areas: 3-7 working days
Remote Areas: Delivery may require additional working days

A recommended format would be:

Estimated delivery within Pakistan: 3–7 working days after order confirmation.

Do not use this recommended timeframe unless it matches your actual courier and order-processing operations.

Delivery periods are estimates rather than guaranteed delivery dates. Actual delivery may vary according to the destination, courier availability, product type, and circumstances beyond our reasonable control.

6. Working Days

For the purpose of this Shipping Information, working days exclude gazetted public holidays and any days on which our fulfilment team or courier partner is not operational.

Orders placed during a public holiday may be processed on the next available working day.

Shipping Charges

Shipping charges for orders within Pakistan are:

Standard Shipping Fee: PKR 320

Where free shipping is offered, the applicable minimum order value or promotional conditions will be displayed on the website, product page, announcement bar, or checkout page.

Possible wording after you decide your charges:

A flat shipping fee of PKR 320 applies to orders across Pakistan. Free shipping may be offered on orders above PKR 3000, subject to the conditions displayed at checkout.

Any shipping charge displayed during checkout forms part of the total order amount.

Shipping promotions may be introduced, changed, or withdrawn without prior notice. A promotion already applied to a confirmed order will normally remain valid for that order.

Courier Partners

Orders are delivered through selected third-party courier and logistics providers operating within Pakistan.

Our courier partners may include:

Pakistan: Leopards, TCS,post X.

We may select a courier according to:

  • Delivery location
  • Courier service coverage
  • Parcel size and weight
  • Product type
  • Operational availability
  • Expected delivery performance

Customers may not always be able to select a specific courier company.

Tracking Information

Once your order has been dispatched, tracking details may be sent through:

  • Email
  • SMS
  • WhatsApp
  • Your customer account
  • The courier company’s tracking system

Please also check your email spam, junk, or promotions folder.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

Customers are encouraged to monitor tracking updates and respond promptly to calls or messages from the courier.

Cash on Delivery

Where Cash on Delivery is available, the complete payable amount will be collected at the delivery address by the authorized courier representative.

Customers should ensure that:

  • The delivery address is complete and accurate.
  • The provided phone number remains active.
  • Someone is available to receive the parcel.
  • The required payment amount is available at delivery.

The courier may contact you before delivery to confirm your location or availability.

Repeated refusal of confirmed Cash on Delivery orders may result in:

  • Future COD orders being cancelled;
  • Advance payment being required; or
  • Restrictions being applied to future orders.

Online and Advance Payments

Orders paid through an online or advance-payment method may be processed after successful payment verification.

A paid order may be delayed or cancelled where:

  • Payment has not been completed;
  • The transaction is pending;
  • Payment details cannot be verified;
  • The payment provider declines the transaction; or
  • The transaction is identified as suspicious or potentially fraudulent.

Where a payment has been deducted but the order is not confirmed, please contact us with your transaction details.

Customers must make payments only through payment information officially provided by Seeme Shopping Center.

Address Changes

Customers should carefully review their delivery information before submitting an order.

An address-change request may be considered only if the order has not entered processing or been dispatched.

Once an order has been dispatched, we may not be able to:

  • Change the delivery address;
  • Change the destination city;
  • Redirect the parcel;
  • Change the recipient; or
  • Stop the shipment.

Where a courier accepts a customer-requested address change, additional charges or delivery delays may apply.

Seeme Shopping Center will not be responsible for a failed or incorrect delivery caused by an incomplete or inaccurate address provided by the customer.

Order Modifications

Requests to change a product, colour, size, quantity, or delivery information should be submitted as soon as possible.

Order modifications are subject to:

  • Product availability;
  • Order-processing status;
  • Payment status; and
  • Courier status.

Changes cannot normally be guaranteed after an order has been packed, customized, altered, or dispatched.

Order Cancellation

A customer may request cancellation before the order enters processing or is dispatched.

Cancellation may not be possible after:

  • The order has been confirmed for processing;
  • The parcel has been packed;
  • A product has been customized or altered;
  • The parcel has been handed over to the courier; or
  • The tracking number has been generated.

Where a prepaid order is eligible for cancellation, the refund will be processed according to our Return and Exchange Policy and the relevant payment provider’s processing timeline.

Cancellation by Seeme Shopping Center

We may cancel or hold an order due to:

  • Product unavailability
  • Incorrect pricing
  • Technical errors
  • Incomplete customer information
  • Unserviceable delivery location
  • Failed payment verification
  • Suspected fraud
  • Repeated refusal of previous orders
  • Unsuccessful customer verification
  • Events beyond our reasonable control

Where we cancel an eligible prepaid order, the amount received for the cancelled item will be processed for refund.

Sale and Promotional Orders

Orders placed during sales, seasonal campaigns, Eid periods, new collection launches, or other promotional events may take longer to process and deliver because of increased order volumes.

Sale products remain subject to stock availability.

Separate return, exchange, or delivery conditions may apply to selected promotional products. Any such conditions will be displayed on the product page or relevant promotion.

Boutique, Gown, and Special-Order Products

Boutique collections, gowns, heavily embellished products, custom-stitched garments, altered products, and made-to-order articles may require additional preparation time.

The estimated timeline for these products may be provided:

  • On the product page;
  • During order confirmation;
  • Through WhatsApp or email; or
  • Before advance payment is accepted.

Where one order contains both standard and special-order products, the complete order may be held until all items are ready, or the products may be dispatched separately.

Additional shipping charges for separate delivery will be communicated before dispatch, where applicable.

Split Shipments

An order containing multiple products may be delivered in more than one parcel where:

  • Products are stored at different locations;
  • An item requires extra preparation;
  • Parcel size or weight requires separate shipment; or
  • Operational circumstances make split delivery necessary.

Where an order is divided into multiple shipments, separate tracking numbers may be provided.

For Cash on Delivery orders, the payable amount may also be divided between parcels where applicable.

Remote and Restricted Areas

Certain remote, restricted, or operationally difficult locations may not support regular doorstep delivery.

In such cases, the courier may:

  • Contact the customer for directions;
  • Request collection from a nearby courier office;
  • Ask for an alternative serviceable address; or
  • Return the parcel to us.

Additional delivery time or shipping charges may apply to selected remote areas.

We may cancel an order where no reliable delivery service is available for the provided address.

Delivery Attempts

The courier may attempt to contact the customer before or during delivery.

Delivery may be unsuccessful where:

  • The customer cannot be reached;
  • The phone number is inactive;
  • The address is incomplete;
  • No one is available to receive the parcel;
  • The COD amount is unavailable;
  • The customer refuses the parcel; or
  • The courier cannot safely access the location.

The number of delivery attempts depends on the courier company’s operational policy.

Customers should contact us promptly if they miss a delivery attempt.

Returned-to-Origin Parcels

A parcel may be returned to Seeme Shopping Center where:

  • Delivery attempts are unsuccessful;
  • The customer refuses delivery;
  • The customer cannot be contacted;
  • The address is incorrect;
  • The parcel is not collected from a courier location; or
  • COD payment is not made.

Where the failed delivery results from customer-provided information, customer unavailability, or refusal, the customer may be required to pay additional shipping charges before redispatch.

Repeated returned parcels may result in advance payment being required for future orders.

Delivery Delays

Delivery may occasionally be delayed because of circumstances such as:

  • High order volumes;
  • Courier-network congestion;
  • Public holidays;
  • Festive seasons;
  • Severe weather;
  • Floods or natural disasters;
  • Road closures;
  • Security restrictions;
  • Strikes or transport disruption;
  • Power or internet failures;
  • Government restrictions;
  • Incorrect customer information; or
  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with delayed shipments, but exact delivery dates cannot be guaranteed where the delay is caused by a third-party courier or an external event.

Receiving and Inspecting Your Parcel

When receiving your parcel, please check whether:

  • The outer packaging appears intact;
  • The parcel has not been visibly opened or tampered with;
  • The courier label contains your correct information; and
  • The number of parcels matches the delivery information.

Where a parcel appears severely damaged, opened, or tampered with, you should inform the courier and contact us as soon as possible.

Do not wear, wash, cut, stitch, alter, or use a disputed clothing item before your complaint has been reviewed.

Damaged, Missing, or Incorrect Products

If you receive a damaged, incomplete, defective, or incorrect product, contact us within the reporting period stated in our Return and Exchange Policy.

You may be requested to provide:

  • Your order number;
  • Photographs of the parcel;
  • Photographs of the product;
  • An unboxing video, where available;
  • Product tags and packaging;
  • The courier label; and
  • A description of the issue.

Claims will be reviewed according to our Return and Exchange Policy.

Shipment Marked as Delivered but Not Received

If tracking shows that your parcel has been delivered but you have not received it:

  1. Check with household members, building reception, security staff, or neighbours.
  2. Confirm that the delivery address entered during checkout was correct.
  3. Contact us promptly with your order number and tracking information.

We will raise the matter with the courier and assist with the available investigation process.

Courier investigations may require additional time and are subject to the courier company’s records and procedures.

Product Authenticity

Customers should purchase Seeme Shopping Center products only through:

  • Our official website;
  • Our physical shop;
  • Our verified social-media accounts; or
  • An officially authorized sales channel.

We are not responsible for products purchased from unauthorized websites, individuals, resellers, social-media pages, or other third parties claiming to represent Seeme Shopping Center.

Customers should verify payment and contact information before completing a purchase outside our website.

Changes to Shipping Information

We may update this Shipping Information when our:

  • Courier arrangements;
  • Shipping charges;
  • Processing times;
  • Delivery coverage;
  • Product range; or
  • Operational practices

change.

The latest version will be displayed on this page with an updated “Last Updated” date.

Changes will apply to orders placed after the revised policy becomes effective, unless otherwise required.

Contact Us

For order confirmation, delivery, tracking, address, or shipping-related questions, contact:

Seeme Shopping Center

Phone / WhatsApp: +92 320 9609930 / +923453606666
Email: seemeshoppingcenter@gmail.com
Delivery Territory: Pakistan only

Contact us