Return and Exchange Policy

Effective Date: 3 August 2026
Last Updated: 3 August 2026

At Seeme Shopping Center, we want you to be satisfied with your purchase. We carefully inspect and pack orders before dispatch; however, if you receive an incorrect, damaged, defective, or unsuitable eligible item, you may request an exchange according to the conditions below.

This Return and Exchange Policy applies to online orders delivered within Pakistan only.

By placing an order with us, you acknowledge that you have reviewed and accepted this policy.

Exchange Request Period

Eligible products may be submitted for exchange within 7 calendar days from the date of delivery.

To qualify, you must contact our customer support team within this period and obtain approval before sending the product back.

Products returned without prior approval may not be accepted.

The delivery date recorded by the courier will be used to calculate the exchange period.

Conditions for Exchange

A product will be considered for exchange only if it is:

Unused and unworn;
Unwashed and uncleaned;
Unstitched, uncut, and unaltered, where applicable;
Free from stains, makeup, perfume, body odour, or damage;
In its original condition;
Returned with all original tags and labels attached;
Returned with its original packaging and included components; and
Accompanied by the order number, invoice, or other valid proof of purchase.

The product must be suitable for resale after inspection.

Seeme Shopping Center reserves the right to reject an exchange where the returned product does not meet these conditions.

Size Exchange

A size exchange may be requested for eligible full-priced:

Ready-to-wear women’s clothing;
Gowns;
Boutique clothing;
Boys’ clothing;
Girls’ clothing; and
Other sized garments.

Size exchanges are subject to stock availability.

Customers should review the size chart and product measurements before placing an order. Sizing may vary between different products, designs, cuts, and manufacturers.

Where the correct alternative size is unavailable, we may offer:

Another eligible product;
Store credit; or
Another reasonable solution agreed with the customer.

A cash refund is not normally offered where the customer selected an incorrect size and the correct product was delivered.

Exchange for Another Product

An eligible full-priced product may be exchanged for another available product after approval.

Where the replacement product costs more than the returned product, the customer must pay the price difference.

Where the replacement product costs less, the remaining amount may be issued as store credit. Cash reimbursement of the difference is not normally available unless agreed otherwise.

Courier charges associated with a customer-requested product change will be paid by the customer.

Wrong Product or Wrong Size Delivered

Please contact us within 48 hours of delivery if we send:

A different product from the one ordered;
A different colour from the one ordered;
A different size from the one confirmed;
An incomplete product set; or
The wrong quantity.

After verification, we may arrange an exchange or another appropriate remedy.

Where the mistake was made by Seeme Shopping Center, approved return and replacement delivery costs will be covered by us.

Please do not wear, wash, remove tags from, or alter the product while the claim is being reviewed.

Damaged or Defective Products

If a product arrives damaged or has a manufacturing defect, you must notify us within 48 hours of delivery.

Please provide:

Your order number;
Full name and registered phone number;
Clear photographs of the product;
Photographs of the original packaging;
A photograph of the courier label;
A description of the issue; and
An unboxing video, where available.

An unboxing video may assist our investigation but should not replace other reasonable evidence.

After reviewing the claim, we may offer:

Replacement with the same product;
Replacement with another available product;
Store credit; or
A refund where an appropriate replacement is unavailable.

The appropriate remedy will depend on the nature of the issue, product availability, and applicable law.

What Is Considered a Defect?

A verified defect may include:

Torn or damaged fabric received before use;
Broken zip, button, clasp, or fastening;
Significant manufacturing fault;
Major embroidery or stitching defect;
Missing component specifically included in the product description;
Visible stain or damage present when the parcel was opened; or
Product materially different from its confirmed description.

Normal fabric characteristics, minor finishing variations, or issues caused after delivery are not necessarily manufacturing defects.

Colour and Display Variations

We make reasonable efforts to display product colours accurately. However, colours may appear slightly different because of:

Mobile or computer screen settings;
Screen brightness;
Photography lighting;
Camera settings;
Image processing;
Fabric texture; or
Production batches.

A minor colour difference caused by screen display or photography will not normally qualify as a defect or a valid reason for free exchange.

A claim may still be reviewed where the delivered colour is materially different from the colour ordered.

Print, Embroidery, and Handwork Variations

Printed, embroidered, embellished, or handcrafted products may have minor variations in:

Print placement;
Motif position;
Embroidery alignment;
Bead or sequin placement;
Handwork;
Colour shade;
Border position; or
Finishing.

These minor variations are a natural result of fabric cutting, production, or hand-finishing and will not normally be considered defects unless they materially affect the product’s appearance or use.

Unstitched Products

Unstitched fabric may be eligible for exchange only where it remains:

Uncut;
Unstitched;
Unwashed;
Unsoaked;
Unaltered; and
Complete with all included fabric pieces, patches, borders, and packaging.

An unstitched product cannot be returned or exchanged after it has been:

Cut;
Stitched;
Washed;
Soaked;
Dyed;
Altered; or
Damaged during tailoring or handling.

Customers should inspect the complete fabric and verify all components before cutting, washing, or sending it to a tailor.

Photographs of stitched outfits displayed with unstitched fabric are generally for design presentation. Stitching, lining, jewellery, footwear, and styling accessories are included only where specifically stated in the product description.

Ready-to-Wear Products

Ready-to-wear products may be exchanged if they meet all eligibility conditions and the request is submitted within the exchange period.

Products will not be accepted where they have been:

Worn beyond a reasonable initial inspection;
Washed or dry-cleaned;
Altered or resized;
Damaged after delivery;
Stained with makeup, food, perfume, or another substance; or
Returned without tags.

Customers should compare the garment measurements with the size chart before ordering.

Boutique Collections and Gowns

Boutique products, gowns, and embellished garments may require detailed inspection before an exchange is approved.

Customized, made-to-measure, stitched-to-order, or altered products are not eligible for return or exchange unless:

We delivered the wrong product;
The product materially differs from the confirmed order;
The product has a verified manufacturing defect; or
Another remedy is required under applicable law.

Minor variations in handcrafted details will not normally be treated as defects.

Undergarments and Hygiene-Sensitive Products

For hygiene and health reasons, undergarments are not eligible for return or exchange.

This restriction applies even where the customer selected an incorrect size or changed their mind.

An exception may be considered only where:

The wrong product was delivered;
The wrong size was delivered by us;
The product arrived damaged;
The product remained sealed and unused; or
The product has a verified manufacturing defect.

Customers should carefully review undergarment sizing and product details before ordering.

Stoles and Accessories

Stoles and eligible fashion accessories may be exchanged if they are unused, undamaged, and returned with their original packaging and tags.

For hygiene or product-safety reasons, certain accessories may be marked as non-returnable on their product pages.

Minor differences in texture, dimensions, print placement, or finishing may occur and will not automatically qualify as defects.

15. Kids’ Clothing

Eligible boys’ and girls’ clothing may be exchanged for another available size.

Age labels are provided only as general guidance. Customers should use the displayed garment measurements when selecting a size.

The product must remain unused, unworn, unwashed, and complete with all original tags and packaging.

Sale and Promotional Products

Products purchased from the Sale, clearance, or final-sale section are not eligible for exchange because of:

Change of mind;
Incorrect size selected by the customer;
Personal preference; or
Minor colour variation.

A sale product may be reviewed only where:

The wrong product was delivered;
The wrong size or colour was delivered by us;
The product arrived damaged; or
The product has a verified manufacturing defect.

Any product marked Final Sale, Non-Returnable, or No Exchange on the product page cannot be exchanged except where an applicable legal right or verified product issue requires a remedy.

Promotional terms should be displayed clearly and consistently so customers can make an informed purchase.

Non-Returnable and Non-Exchangeable Products

Unless defective or incorrectly delivered, the following products are not eligible for return or exchange:

Undergarments and hygiene-sensitive products;
Final-sale or clearance products;
Custom-stitched or made-to-order garments;
Altered or personalized products;
Cut or stitched unstitched fabric;
Washed, soaked, or dry-cleaned products;
Worn or used products;
Products with removed tags;
Products damaged through customer handling;
Products with perfume, makeup, stains, or body odour;
Incomplete product sets;
Products without original packaging;
Products purchased from unauthorized sellers; and
Products reported after the applicable exchange period.

Product Care and Washing

Customers must follow the washing, drying, ironing, and care instructions provided on the product label or product page.

Seeme Shopping Center will not be responsible for damage caused by:

Incorrect washing;
Soaking for an excessive period;
Bleach or harsh detergent;
Incorrect dry cleaning;
High-temperature ironing;
Colour mixing during washing;
Improper drying;
Incorrect tailoring;
Cutting or alteration; or
Failure to follow care instructions.

Colour bleeding, shrinkage, fading, fabric damage, or embellishment damage caused by improper care will not qualify for return or exchange.

For delicate, embroidered, embellished, or boutique garments, professional dry-cleaning or specialist care may be recommended.

Return Shipping Charges

Where an exchange is requested because of:

Customer size selection;
Change of mind;
Preference for another colour;
Preference for another product; or
Another reason not caused by our error,

the customer will be responsible for:

Shipping the product back to us; and
Paying the replacement delivery charges.

Original shipping charges are non-refundable.

Where we verify that we delivered an incorrect, damaged, incomplete, or defective product, reasonable approved return and replacement shipping costs will be covered by Seeme Shopping Center.

Courier reimbursement will not be provided unless the return and courier method were approved by our customer support team.

Return Procedure

To request an exchange:

Contact us within the applicable period.
Provide your order number and reason for the request.
Send the requested photographs and supporting information.
Wait for approval and return instructions.
Pack the product securely in its original packaging.
Send it through the approved courier method.
Keep the courier receipt and tracking number until the process is complete.

Do not send a product to our shop, warehouse, or another address without receiving return instructions from our support team.

Seeme Shopping Center will not be responsible for an unauthorized return sent to an incorrect address.

Return Address

The approved return address will be shared by our customer support team after your request has been reviewed.

The return address may differ from our physical shop or dispatch location.

Customers should not use an address found on an old invoice, courier label, social-media post, or previous order without confirming it with us.

Inspection of Returned Products

All returned products are inspected after receipt.

The inspection may verify:

Product condition;
Original tags;
Signs of use or washing;
Stains, odour, or damage;
Included components;
Packaging;
Reported defect; and
Whether the correct product was returned.

Receiving a returned parcel does not automatically mean that the exchange or refund has been approved.

If the product does not meet the eligibility requirements, the request may be rejected. The customer may be required to pay courier charges for the product to be sent back.

Exchange Processing Time

After an eligible returned product is received and approved, the exchange will normally be processed within:

7–14 working days, subject to stock availability and operational conditions.

The replacement product will be dispatched after:

Return inspection;
Exchange approval;
Payment of any price difference;
Payment of applicable courier charges; and
Confirmation of replacement stock.

Delivery time for the replacement parcel will begin after dispatch.

Refund Policy

Cash refunds are not normally provided for:

Change of mind;
Incorrect size selected by the customer;
Preference for another colour;
Refusal of a correctly delivered order; or
Products that do not meet return eligibility conditions.

A refund may be approved where:

A prepaid product is out of stock;
We cancel an eligible prepaid order;
A verified defective product cannot be replaced;
An incorrect product cannot be replaced;
An eligible exchange cannot reasonably be completed; or
A refund is required under applicable law.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

Refund Method and Timeline

Approved refunds will normally be processed within 7–14 working days after final approval.

Refunds for online-paid orders will ordinarily be returned through the original payment method where possible.

For Cash on Delivery orders, an approved refund may be issued through:

Bank transfer;
An approved mobile wallet; or
Another mutually agreed payment method.

Customers must provide accurate account information. Seeme Shopping Center will not be responsible for a failed or incorrect transfer caused by inaccurate details supplied by the customer.

Banks and payment providers may require additional time to display a processed refund.

Store Credit

Where store credit is offered:

It will be issued for the approved product value;
Original delivery charges may be excluded;
It may be used for a future online purchase;
It cannot normally be exchanged for cash;
It may be subject to an expiry date communicated when issued; and
It may not be transferable to another person.

Any difference above the store-credit amount must be paid by the customer.

Partial Orders and Out-of-Stock Products

If one product in a prepaid order becomes unavailable, we may:

Offer an alternative product;
Issue store credit for the unavailable product;
Provide a partial refund; or
Cancel the affected item.

If the complete prepaid order is cancelled by us, the eligible amount received will be processed for refund.

Refused and Undelivered Orders

Refusing a correctly confirmed order does not create an automatic right to a refund.

For prepaid orders returned because the customer:

Refused delivery;
Provided an incorrect address;
Could not be contacted;
Failed to receive the parcel; or
Failed to collect the parcel,

the original and return delivery charges may be deducted from any approved store credit or refund, to the extent permitted by applicable law.

Repeated refusal of orders may result in advance payment being required for future purchases.

Order Cancellation

An order may be cancelled before it enters processing, packing, customization, or dispatch.

Cancellation cannot be guaranteed once:

The order has been processed;
The order has been packed;
A product has been altered or customized;
The parcel has been handed to the courier; or
Shipping documentation has been generated.

After dispatch, the Return and Exchange Policy will apply.

Online and Physical-Shop Purchases

Online orders must be handled through our online customer support process unless we expressly authorize return or exchange at our physical shop.

Products purchased from our physical shop should normally be returned to the same shop with the original receipt and will be subject to:

The conditions stated on the receipt;
Any policy displayed at the shop; and
Applicable law.

An online invoice does not automatically permit exchange at the physical shop, and a physical-shop receipt does not automatically permit exchange through the online store.

Unauthorized Sellers

This policy applies only to products purchased through:

Our official website;
Our physical shop;
Our verified social-media account; or
Another sales channel officially authorized by Seeme Shopping Center.

We are not responsible for products purchased through unauthorized resellers, individuals, websites, marketplaces, or social-media pages.

Proof of purchase may be required before a claim is processed.

Abuse of the Return Process

We may restrict or reject a request where there is reasonable evidence of:

Repeated false claims;
Product substitution;
Deliberate product damage;
Returning worn or used products;
Fraudulent payment activity;
Abuse of store credit;
Excessive unreasonable returns; or
Misuse of the exchange process.

Any restriction will be applied after reviewing the relevant order history and circumstances and will not override rights that cannot legally be excluded.

Policy Updates

We may update this Return and Exchange Policy when our:

Product range;
Return process;
Courier arrangements;
Store operations; or
Legal obligations

change.

The latest version will be displayed on this page with an updated “Last Updated” date.

The policy applicable to an order will normally be the version in effect when the order was placed, except where applicable law requires otherwise.

Contact Us

To request an exchange or report an incorrect, damaged, or defective product, contact:

Seeme Shopping Center

Phone / WhatsApp: +92 320 9609930 / +923453606666
Email: seemeshoppingcenter@gmail.com
Service Territory: Pakistan only