Privacy Policy

Effective Date: 3 August 2026
Last Updated: 3 August 2026

At Seeme Shopping Center, we value your trust and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our online store, place an order, or contact our customer support team.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you:

  • Place or attempt to place an order

  • Create or manage a customer account

  • Contact us through email, phone, WhatsApp, or a contact form

  • Subscribe to promotional emails or messages

  • Submit a review, inquiry, complaint, or return request

  • Participate in a survey, promotion, or other store activity

The information collected may include:

  • Your full name

  • Email address

  • Phone or WhatsApp number

  • Billing and shipping address

  • Order details and purchase history

  • Payment status and transaction details

  • Account login information, where applicable

  • Messages, feedback, and customer-support communications

Where online payment facilities are available, payments may be processed by third-party payment providers. We generally do not receive or store your complete debit or credit card details.

2. Information Collected Automatically

When you browse our online store, certain technical information may be collected automatically, including:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Pages viewed and products visited

  • Referring and exit pages

  • Date and time of visits

  • Website interactions and approximate location

  • Cookie and similar technology information

This information helps us operate the website, maintain security, understand customer activity, and improve the performance and usability of our store.

3. How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and fulfil your orders

  • Arrange shipment and delivery

  • Send order confirmations and delivery updates

  • Contact you regarding an incomplete, delayed, or unsuccessful order

  • Handle returns, exchanges, refunds, and complaints

  • Respond to your questions and customer-support requests

  • Verify transactions and reduce fraudulent activity

  • Maintain and secure our website

  • Improve our products, services, and shopping experience

  • Keep internal business, accounting, and transaction records

  • Send marketing communications where you have agreed to receive them

  • Meet legal, regulatory, or contractual requirements

We only use your personal information for legitimate business purposes and as permitted by applicable law.

4. Store Service Providers

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to display and sell our products.

To operate our store and complete customer orders, personal information may be processed by Shopify and by selected service providers, such as:

  • Payment gateways and transaction processors

  • Courier, logistics, and delivery companies

  • Warehousing and order-fulfilment partners

  • Website hosting and technical-support providers

  • Customer service and communication platforms

  • Analytics, advertising, and marketing providers

  • Fraud prevention and security services

  • Professional advisers, including accountants or legal advisers

These service providers are given access only to the information reasonably required to perform their respective services.

5. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share limited personal information in the following circumstances:

  • With Shopify and the applications used to operate our store

  • With payment providers to process a transaction

  • With courier companies to deliver your order

  • With service providers that assist with store operations

  • When required to comply with a law, court order, or lawful government request

  • When reasonably necessary to investigate fraud, misuse, security threats, or violations of our policies

  • In connection with a merger, acquisition, restructuring, or transfer of the business

Where possible, we require service providers to use personal information only for the purpose for which it was shared.

6. Delivery Information

To deliver an order, we may provide the courier or delivery partner with information such as your:

  • Name

  • Delivery address

  • Phone number

  • Order reference

  • Collection or payment amount, where Cash on Delivery applies

Courier companies may contact you directly to confirm your address, delivery availability, or payment arrangements.

7. Marketing Communications

We may send promotional emails, WhatsApp messages, or other marketing communications only where you have subscribed, provided your consent, or where such communication is otherwise permitted by applicable law.

You may stop receiving promotional communications at any time by:

  • Clicking the unsubscribe link in an email, where available

  • Replying with an opt-out request

  • Contacting our customer support team

Opting out of promotional communications will not prevent us from sending essential messages concerning an active order, payment, return, refund, or customer-service request.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Keep the website functioning correctly

  • Remember customer preferences

  • Maintain shopping-cart information

  • Understand website traffic and performance

  • Improve website navigation

  • Measure marketing campaign performance

  • Display relevant advertising, where enabled

Some cookies are necessary for the store to function, while others may be used for analytics, personalization, or advertising.

You may control or disable cookies through your browser settings or through the cookie-preference options displayed on our website, where available. Disabling certain cookies may affect the operation of some website features.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission, electronic storage system, or security method can be guaranteed to be completely secure. Customers should keep their account passwords confidential and should not share payment or verification information with unauthorized persons.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the purposes described in this Privacy Policy

  • Manage our relationship with you

  • Maintain transaction and accounting records

  • Resolve disputes and customer claims

  • Prevent fraud or misuse

  • Comply with applicable legal obligations

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to any legal record-retention requirements.

11. International Data Processing

Some of our technology or service providers may process or store information in countries outside your country of residence.

Where this occurs, personal information may be subject to the laws of the country in which it is processed. We take reasonable steps to work with reputable service providers and to ensure that information is handled according to appropriate privacy and security standards.

12. Your Privacy Rights

Subject to applicable law and certain limitations, you may request that we:

  • Confirm whether we hold personal information about you

  • Provide access to your personal information

  • Correct inaccurate or incomplete information

  • Delete information that is no longer required

  • Withdraw your consent for marketing communications

  • Restrict or object to certain uses of your information

To protect customer information, we may ask you to verify your identity before processing a privacy request.

Some information may need to be retained where required for accounting, fraud prevention, dispute resolution, order records, or other legal purposes.

13. Children’s Privacy

Our products and services are intended for customers who are legally capable of making an online purchase or who are shopping with the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required. A parent or guardian who believes that a child has provided personal information may contact us to request its review or deletion.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, or communication services such as WhatsApp.

We are not responsible for the privacy, security, or content practices of third-party services. We encourage you to review their privacy policies before providing personal information through those platforms.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, technology, or legal obligations change.

The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of our website after an update means that the revised policy will apply to your subsequent use of the store.

16. Contact Us

For questions, concerns, corrections, deletion requests, or other matters relating to this Privacy Policy, please contact us:

Seeme Shopping Center

Phone / WhatsApp: +92 320 9609930 / +923453606666
Email: seemeshoppingcenter@gmail.com

Please include sufficient information in your message so that we can understand and respond to your request.

Contact us